Member Guide

HOW IT WORKS

Everything you need to book, train, and manage your family's sessions at FIT.

Getting Started

  1. 1Create your account.
  2. 2Sign the Training Contract (once). Parents sign for each child.
  3. 3Get sessions: a package, or Individual Unlimited.
  4. 4Book a class from the Schedule.
  • Brand-new households can start with the 3 sessions for $29 intro offer. Intro sessions expire 30 days after purchase; regular packages never expire.
  • Your dashboard shows a checklist until your first booking.
  • Get the FIT app (free, no app store): add FIT to your phone's home screen and turn on alerts for class reminders. Step-by-step at Get the App.
  • Every member gets free 3D Precision Body Scans, and new members get a free consultation with Seth. Call (419) 438-6191 to schedule.

Booking & Cancelling

  • Booking uses one session from your household balance. Unlimited members aren't charged sessions.
  • How far ahead: with sessions, book any class on the schedule (about 16 weeks out), so you can plan out every session you have. Unlimited members can book up to one month ahead.
  • Cancel at least 8 hours before class and the session goes back to your balance. After that the booking stays, and a no-show isn't refunded. Can't make it at the last minute? Call FIT at (419) 438-6191.
  • A class with nobody booked 8 hours before it starts is closed, so book early.
  • Every booking has Add to Calendar (Google, Apple, or Outlook) with a 1-hour reminder.

Full Class? Join the Waitlist

  • Tap Join Waitlist on a full class. It stays open right up until class starts.
  • If a spot opens, everyone on the waitlist gets an alert, and the first person to book it gets it. Turn on alerts in the FIT app so you don't miss it.
  • Booking a spot from the waitlist uses a session, just like any booking.

Same Time Every Week

  • Book a class, then tap Repeat Every (day). We'll book that class for you about a week ahead, every week.
  • Each class uses one session. If it's full you're put on the waitlist; if you're out of sessions we keep trying until you top up.
  • Skip a week by cancelling that one class. The rest keep going. Stop it anytime under Weekly Bookings on your dashboard.

Auto-Refill

  • Never run out mid-week: household managers can save a card and choose a package (4, 8, or 16 sessions) and when to refill (0–3 sessions left).
  • It only charges after sessions are used, at most twice a month, and Stripe emails a receipt.
  • If a card is declined, auto-refill pauses until the card is updated. Turn it off anytime in the Session Bank on your dashboard.

Families & Households

  • Everyone in a household shares one session balance. The household manager can book for the whole family.
  • Add a child (under 18) from your dashboard. Kids don't need their own login. You book their youth classes and sign their Training Contract as their parent or guardian.
  • Invite an adult (spouse or partner) with an invite link. They create their own login and sign their own Training Contract. Invites work once and expire after 7 days.
  • Individual Unlimited is per person and doesn't use household sessions.

Gift Sessions

  • Buy a session package as a gift on the Gifts page. You get a code like FIT-XXXX-XXXX-XXXX to share.
  • The recipient redeems it on the same page and the sessions go into their household. Gift codes never expire.

Your Account

Still have a question?

Call (419) 438-6191 or email seth.fit@gmx.com.

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