Member Guide
HOW IT WORKS
Everything you need to book, train, and manage your family's sessions at FIT.
Getting Started
- 1Create your account.
- 2Sign the Training Contract (once). Parents sign for each child.
- 3Get sessions: a package, or Individual Unlimited.
- 4Book a class from the Schedule.
- Brand-new households can start with the 3 sessions for $29 intro offer. Intro sessions expire 30 days after purchase; regular packages never expire.
- Your dashboard shows a checklist until your first booking.
- Get the FIT app (free, no app store): add FIT to your phone's home screen and turn on alerts for class reminders. Step-by-step at Get the App.
- Every member gets free 3D Precision Body Scans, and new members get a free consultation with Seth. Call (419) 438-6191 to schedule.
Booking & Cancelling
- Booking uses one session from your household balance. Unlimited members aren't charged sessions.
- How far ahead: with sessions, book any class on the schedule (about 16 weeks out), so you can plan out every session you have. Unlimited members can book up to one month ahead.
- Cancel at least 8 hours before class and the session goes back to your balance. After that the booking stays, and a no-show isn't refunded. Can't make it at the last minute? Call FIT at (419) 438-6191.
- A class with nobody booked 8 hours before it starts is closed, so book early.
- Every booking has Add to Calendar (Google, Apple, or Outlook) with a 1-hour reminder.
Full Class? Join the Waitlist
- Tap Join Waitlist on a full class. It stays open right up until class starts.
- If a spot opens, everyone on the waitlist gets an alert, and the first person to book it gets it. Turn on alerts in the FIT app so you don't miss it.
- Booking a spot from the waitlist uses a session, just like any booking.
Same Time Every Week
- Book a class, then tap Repeat Every (day). We'll book that class for you about a week ahead, every week.
- Each class uses one session. If it's full you're put on the waitlist; if you're out of sessions we keep trying until you top up.
- Skip a week by cancelling that one class. The rest keep going. Stop it anytime under Weekly Bookings on your dashboard.
Auto-Refill
- Never run out mid-week: household managers can save a card and choose a package (4, 8, or 16 sessions) and when to refill (0–3 sessions left).
- It only charges after sessions are used, at most twice a month, and Stripe emails a receipt.
- If a card is declined, auto-refill pauses until the card is updated. Turn it off anytime in the Session Bank on your dashboard.
Families & Households
- Everyone in a household shares one session balance. The household manager can book for the whole family.
- Add a child (under 18) from your dashboard. Kids don't need their own login. You book their youth classes and sign their Training Contract as their parent or guardian.
- Invite an adult (spouse or partner) with an invite link. They create their own login and sign their own Training Contract. Invites work once and expire after 7 days.
- Individual Unlimited is per person and doesn't use household sessions.
Gift Sessions
- Buy a session package as a gift on the Gifts page. You get a code like FIT-XXXX-XXXX-XXXX to share.
- The recipient redeems it on the same page and the sessions go into their household. Gift codes never expire.
Your Account
- Update your name, phone, or password on your Profile. Manage or cancel Unlimited from your dashboard.
- Questions about a charge or refund? See Refunds & Cancellations or call (419) 438-6191.
Still have a question?
Call (419) 438-6191 or email seth.fit@gmx.com.