REFUNDS & CANCELLATIONS

• Cancel from the Schedule page up to 8 hours before the session starts. The session is returned to your household package right away.
• Within 8 hours of the start time, bookings can no longer be cancelled online. Call us at (419) 438-6191 if something comes up.

A session is used when you book it. If you don't attend and didn't cancel in time, the booking is marked as a no-show and the session is not returned to your package.

If FIT cancels or reschedules a session you booked, FIT will credit the session back to your household.

• Cancel anytime from Manage Billing in your dashboard.
• Cancellation takes effect at the end of your current paid month. You keep Unlimited access until then and will not be charged again.
• Partial months are not refunded. Changed your mind? You can resume a cancelled membership before the paid month ends.

Regular session packages do not expire, so unused sessions stay available to your household. (Intro offer sessions expire 30 days after purchase.) If you need to request a refund for unused sessions, contact FIT and we will review your request. Approved refunds are returned to your original payment method through Stripe and may take 5 to 10 business days to appear.

(419) 438-6191 · seth.fit@gmx.com
220 Clinton St, Defiance, OH 43512